Frequently Asked Questions
Answers to common questions about booking, billing, and what to expect at Classic Physiotherapy.
Do you offer direct billing?
Yes, we offer direct billing to most insurance providers, including WCB and Blue Cross.
Do I need a referral to book an appointment?
In most cases, no referral is needed. Some insurance plans may require one.
What should I bring to my first appointment?
Bring your insurance details, any referral you have, and comfortable clothing.
Do you offer home visits?
Yes, home visits are available for patients who need care outside the clinic.
How many languages does your team speak?
Our multilingual team speaks 10 languages, including English, French, Hindi, Punjabi, Filipino, Tamil, Urdu, Gujarati, Arabic, and Mandarin.
What are your hours of operation?
Hours vary by location. Visit our Branches page or contact us directly for hours at your nearest clinic.
Do you accept WCB and MVA claims?
Yes, our team supports workers compensation and motor vehicle accident claims, including functional capacity evaluations and medico-legal assessments.
Can I cancel or reschedule my appointment?
Yes, contact your clinic directly to cancel or reschedule. We recommend as much notice as possible.
Do you offer virtual appointments?
Availability varies by service. Contact us to confirm if virtual care is right for your needs.
How do I choose the right service for my needs?
Our front desk team can help match you with the right practitioner based on your concerns and goals.